They rely too much on having a network of technicians worldwide - but many users don't want to spend top $ for a technician to fix an old printer or even to install a new one. But Kyocera IS partly to blame because they are slow to adapt, and you can still buy Kyoceras with old firmware, and additionally they exacerbate the issue by not providing decent documentation and by "hiding" the software required to effectively troubleshoot the issue from the public. This is not all Kyocera's fault, these MFC-s still work fine with PC-s running Windows 7, and the problems often stem from "security improvements" and the general disaster that Windows has become. It has become very difficult to set up scannning to a computer via SMB lately. Unfortunately there is one issue that I keep running into with Kyocera printers. I used to prefer HP until they got on the let's-rip-off-our-customers-with-overpriced-ink-and-disable-aftermarket-toners gravy train. All three companies continue to innovate, and they all offer affordable printers with very low cost of maintenance. My favorite printer brands currently are Kyocera, Okidata, and Epson. If you are intent on getting your Kyocera to work with SMB, then be prepared to spend hours troubleshooting the issue and boldly read on. (b) an ftp server on the network
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